Kindness and expectations agreement

By signing this document, and by entering a nutrition consultant relationship, all parties agree to treat each other with mutual respect and endeavor to do our best to assume generosity of assumptions. We understand that you love your dog or cat and are often seeking care under duress and stress. We will do our best to assist you during this stressful time with empathy, kindness, and grace. Please know that belittling, blatant disrespect, insulting, or swearing at any member of Vital Vet will not be tolerated and will result in us parting ways as your nutritionist.

We will do our best to respond to you in a timely manner. Emails will be returned within 3 business days and diet plans/ homemade diets return to you within 10 business days. If you do not hear from us within 3 business days or have your diet plan within 10 business days, please offer us generosity of assumptions listed above and email us again (double checking to ensure the email address is entered correctly) as sometimes emails are diverted into spam/ lost into the ether. If your pet is experiencing an urgent matter – including but not limited to; vomiting, diarrhea, refusal to eat their diet, worsening of their disease- please seek immediate care from your primary care vet/specialist/ urgent care facility/ animal ER first then contact us. We triage our messages and respond to the most urgent first. If your pet is not eating and has not eating then diet for >24hrs please feed them anything they are willing to eat or follow your primary care or specialist veterinarian’s recommendations until we are able to schedule a recheck with you.

Much like other specialty veterinary medicine (internal medicine, cardiology etc.) we are developing an ongoing relationship with you and your pet. The nature of nutrition is iterative at its core, meaning that it evolves with your pet and their health and disease state. We will likely recommend follow up rechecks, diet changes etc. and an ongoing relationship vs a one and done diet plan. This is because your pet is a wonderful, dynamic and unique being whose nutritional needs will change over time and we want to ensure we are meeting their needs where they are, not where they were, to ensure optimal vitality.